530-582-0909 |DAILY 8AM-6PM | TAHOE, TRUCKEE, SQUAW VALLEY BIKING AND SKIING
PRIVACY POLICY:
We respect and are committed to protecting your privacy. We may collect
personally identifiable information when you visit our site. We also automatically
receive and record information on our server logs from your browser including
your IP address, cookie information and the page(s) you visited. We will not sell
your personally identifiable information to anyone.
SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets
Layer (SSL) software is the industry standard and among the best software
available today for secure commerce transactions. It encrypts all of your personal
information, including credit card number, name, and address, so that it cannot
be read over the internet.
REFUND POLICY
We guarantee your total satisfaction and offer a world-class returns policy. New, unused gear can be returned within 7 days of purchase for a full refund. Used gear returns are not accepted. Please contact customer service at 530-582-0909

New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
We will not accept the return of products damaged due to negligence or abuse.
Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department. 530-582-0909
Shipping Policy/Delivery Policy
Please be assured that your items will ship out within two days of purchase.
We determine the most efficient shipping carrier for your order. The carriers that
may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or
FedEx. Sorry but we cannot ship to P.O. Boxes.
If you’re trying to estimate when a package will be delivered, please note the
following:
Credit card authorization and verification must be received prior to processing.
Federal Express and UPS deliveries occur Monday through Friday, excluding
holidays.
SHIPPING AND HANDLING COSTS:
Will be determined by the order, and object being shipped. We use standard practices.

Questions About Our Policies?
Please fill out the form letting us know what you’re question is. We’ll email you back once we review the request. Thank you!

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